Frequently Asked Questions

What Shipping Methods Are Available?

• Freight: This is used for large and heavy shipments that exceed 150 pounds or 30x30x30 inches. Freight can be transported by land, sea, or air. Freight shipping is usually more expensive and slower than other methods, but it can handle bulk orders and special items.

• Overnight: This is the fastest and most expensive type of shipping method. It guarantees delivery by the next business day or even earlier. Overnight shipping is ideal for urgent and time-sensitive shipments, but it may not be available for all destinations or items. Overnight shipping is also offered by some carriers like USPS, FedEx, and UPS.

• International: This is a type of shipping method that involves crossing borders and customs. International shipping can be done by land, sea, or air, depending on the distance and cost. International shipping may require additional fees, taxes, and paperwork. International shipping is offered by many carriers, but some may have more coverage and experience than others.

Credit Terms

Credit limit: This is the maximum amount of credit that the seller will extend to the buyer. The credit limit is based on the buyer’s creditworthiness, payment history, and relationship with the seller. The credit limit may vary depending on the type and size of the transaction.

Payment terms: This is the period of time that the buyer has to pay the seller for the goods or services purchased on credit. The payment terms are usually expressed in days, such as net 30, which means that the payment is due within 30 days of the invoice date. The payment terms may also include discounts or penalties for early or late payments. For example, 2/10 net 30 means that the buyer can get a 2% discount if they pay within 10 days, otherwise they have to pay the full amount within 30 days.

Interest rate: This is the percentage of the outstanding balance that the seller charges the buyer as interest for using credit. The interest rate is usually annualized and may vary depending on the market conditions, the type and duration of the transaction, and the risk involved. The interest rate may be fixed or variable, and it may be compounded or simple.

How Do I Track My Order?

Follow the link to track your order https://therouterswitch.com/track-your-order/

How quickly will you process my in-stock order?

The advanced, proprietary systems used by The Router Switch have been continually refined for many years into the most sophisticated in the industry. Most in-stock orders are filled and confirmed within minutes of being placed!

We work hard to offer the best products at the lowest prices possible, while still providing the fastest service in the industry.

You had stock when I placed my order but now the stock is gone. What happened?

If there was stock when your order was placed and by the time your order has cleared our credit card security department the stock was no longer available, we will advise you of the backorder situation. This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.