Products may be returned for replacement or refund within 30 days of purchase.
After 30 days it is under manufacturer warranty, if any exists. Manufacturer’s warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened. You may return to the manufacturer.
Restocking fee.
If product is in New Condition -unopened original box ————————————————————————-20% Restocking
If product is in New Condition -opened original box(Comes with all accessories) ——————————-30% Restocking
If the product is in New Condition -open box(
missing box or any other accessories such as cable, brackets, etc…) ————————————————–50% Restocking
If the order is sent to processing and the Customer Cancelled the order… ————————————————30% Restocking
( will be charged based on the total amount of the order.)
If the product is in used condition, return for No-Needed anymore or similar reason ————- ——————-up to 80% Restocking.
Shipping costs will not be refunded. The tax will be refunded.
All Credit Card processing fees are non-refundable.
Physically damaged products are not returnable. Please notify the shipper immediately if you receive damaged merchandise.
Product Damaged in Transit/ Shipping: If you receive a package/box that shows obvious sign of damage, please refuse the shipment/Package. The shipping carrier( ex. FedEx, UPS, DHL or USPS) is responsible for these damages, not you. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact us and we will file a claim.
If you received a damaged Package/Box, you must report it to The Router Switch within 2 Business Days. If you fail to report within 2 Business days, The Router Switch will not be responsible for the damage claims.
Defective/ DOA: If you received a defective/DOA item, a replacement will be shipped to you. For RMA claims of Dead on arrival product a 50% RMA Fee will be issued if the product is found to be working.
Do not attempt to send something other than what we sent you. All shipments and serial numbers are scanned and or video recorded prior to shipment.